This agreement is made effective the date when You click “I Agree”


TELUS Communications Inc.


(the “Participant”)

Use of “You” or “Your” in this Agreement refers to the Participant.

We’re excited to have You join an exclusive group of TELUS distributors across Canada, as part of the TELUS Distributor program (the “Program”). These terms and conditions form the agreement between you and TELUS for your involvement in the Program.


Category Description
Theft/Fraudulent Activity
  • Misrepresentation of identity including giving false name and/or position. Falsification of performance reports, and forms.
  • Theft or misuse of client information.
  • Misuse of company assets including inventory or monies.
Violations of the terms of service Providing customers with inaccurate information (pricing, promos or similar)
Harassment and Substance Abuse Personal harassment, verbal threats, physical threats or assault of any kind towards clients. Consumption, possession or under the influence of drugs or alcohol while you are representing TELUS
Sexual Harassment TELUS relies upon the professional integrity of our Distributor team. TELUS believes that standards of professionalism regarding what is acceptable and not acceptable while engaging with customers are necessary. The following list is not exhaustive, and includes examples of serious inappropriate/unprofessional conduct that may be addressed as sexual harassment:

  • Asking a customer out for coffee / dinner
  • Asking a customer about their plans for the evening
  • Attempting to engage with a customer through social media or dating apps
  • Asking a customer if they are married or have a partner
  • Loitering in a customer’s home to engage in non-work related small talk, particularly when those actions have the potential to make the customer feel uncomfortable
  • Texting a customer for non-business purposes following a business interaction
  • Exchanging of messages, or images that violate the Fraternisation section of this document
  • Distributor team members engaging in the above or similar activities will be subject to terminationpending the outcome of an investigation.
Fraternization Distributor team members are prohibited from engaging in sexual, and/or romantic relationships with TELUS customers while representing TELUS.
Discriminatory Sales Tactics We do not condone discriminatory tactics or behaviour that means treating people differently, negatively or adversely because of their race, national or ethnic origin, skin colour, religion, age, sex, gender, sexual orientation, marital status, family status, physical or mental disability or other grounds specifically prohibited in the Canadian Human Rights Act or other human rights and anti- discrimination laws that apply to affiliates, subsidiaries or to TELUS.
Insubordination Unjustified refusal to perform job related tasks (justification may include conflict with health & safety standards, etc.).
Intentional non-compliance with directives provided by Support Person.
Client Representation Diminishing the TELUS brand by representing the company in a nonprofessional manner.
Uttering slurs or threats to customers either in sight or out of sight.
Privacy Unauthorized use and disclosure of personal information of our customers, team members, and contractors as well as TELUS proprietary, confidential and restricted information.
Unauthorized modification of personal client or credit information, proactively sharing customer information (includes subscription information, account numbers, pins, billing information, emails, phone numbers).
Intent to Deceive and Repeat Offenses Intent to deceive a client or TELUS for personal gain. Includes a pattern of deceptive behaviour, and not responsive to training and instructions