This agreement is made effective the date when you click “I Agree”
TELUS Communications Inc.
Use of “you” or “your” in this agreement refers to the Participant.
We’re excited to have you join an exclusive group of TELUS distributors across Canada! To join the TELUS Distributor program (The “Program”), please review and accept our program Terms and Conditions set forth.
|Violations of the terms of service||Providing customers with inaccurate information (pricing, promos or similar)|
|Harassment and Substance Abuse||Personal harassment, verbal threats, physical threats or assault of any kind towards clients. Consumption, possession or under the influence of drugs or alcohol while you are representing TELUS|
|Sexual Harassment||TELUS relies upon the professional integrity of our Distributor team. TELUS believes that standards of professionalism regarding what is acceptable and not acceptable while engaging with customers are necessary. The following list is not exhaustive, and includes examples of serious inappropriate/unprofessional conduct that may be addressed as sexual harassment:
|Fraternization||Distributor team members are prohibited from engaging in sexual, and/or romantic relationships with TELUS customers while representing TELUS.|
|Discriminatory Sales Tactics||We do not condone discriminatory tactics or behaviour that means treating people differently, negatively or adversely because of their race, national or ethnic origin, skin colour, religion, age, sex, gender, sexual orientation, marital status, family status, physical or mental disability or other grounds specifically prohibited in the Canadian Human Rights Act or other human rights and anti- discrimination laws that apply to affiliates, subsidiaries or to TELUS.|
|Insubordination||Unjustified refusal to perform job related tasks (justification may include conflict with health & safety standards, etc.).
Intentional non-compliance with directives provided by Support Person.
|Client Representation||Diminishing the TELUS brand by representing the company in a nonprofessional manner.
Uttering slurs or threats to customers either in sight or out of sight.
|Privacy||Unauthorized use and disclosure of personal information of our customers, team members, and contractors as well as TELUS proprietary, confidential and restricted information.
Unauthorized modification of personal client or credit information, proactively sharing customer information (includes subscription information, account numbers, pins, billing information, emails, phone numbers).
|Intent to Deceive and Repeat Offenses||Intent to deceive a client or TELUS for personal gain. Includes a pattern of deceptive behaviour, and not responsive to training and instructions|